These Terms & Conditions outline our mutual commitment to your recovery and growth. By booking a session or purchasing a package, you agree to the following terms.
1. Scope of Service & Medical Disclaimer
Mindera Coaching provides integrative health, wellbeing, and meditation services designed to support stress management, nervous system regulation, sleep health, and personal growth.
Medical Notice:
This support is not a substitute for professional medical advice, diagnosis, or treatment and is not intended to replace care provided by a licensed medical or mental health professional. Always consult your GP or a qualified healthcare provider regarding any physical or mental health conditions.
Outcomes:
While we provide dedicated guidance, healing is a personal, non-linear process. Outcomes vary depending on your unique circumstances and engagement; therefore, specific results cannot be guaranteed.
2. Booking, Cancellations & Refunds
To honor the time dedicated to your recovery and the availability of sessions for others, we uphold the following policy:
Refunds:
All coaching sessions and packages are non-refundable.
Rescheduling:
You may reschedule or cancel a session with at least 24 hours’ notice via your confirmation email or by contacting [email protected]
Late Cancellations:
Cancellations made with less than 24 hours’ notice, or failure to attend a scheduled session (no-shows), will incur a fee equal to 100% of the session cost.
Late Arrivals:
If you arrive late, your session will still end at the scheduled time to remain fair to other clients.
Emergencies:
We understand that life happens; exceptions for true emergencies are considered on an individual basis.
3. Investment & Payment Terms
To secure your place in our schedule, the following payment terms apply:
Advance Payment:
Payment is required within 24 hours of booking to secure your session or package.
Installments:
For coaching packages, you may choose to pay in full or split the cost into three installments.
The first installment must be completed within 24 hours of booking.
Service Provision:
Mindera Coaching reserves the right to withhold or cancel sessions if the required payment has not been received.
Secure Payment:
All payments are processed securely via BACS Transfer.
4. Package Expiry
To maintain the momentum of your progress, coaching packages must be used within a specific timeframe:
5. Confidentiality & Data Protection
Your trust is the foundation of our work together.
Confidentiality:
All information shared in sessions, emails, and intake forms is treated as strictly private. We will not disclose your information to third parties without your consent, except where required by law or to prevent harm to yourself or others.
GDPR:
Mindera Coaching is UK GDPR compliant and registered with the ICO. Your data is processed through secure platforms solely to provide your coaching services.
6. Intellectual Property
All materials provided, including Mindera’s Relaxation Toolkit, worksheets, and the Recovery Roadmap, are the intellectual property of Mindera Coaching. These resources are for your personal use only and may not be shared, reproduced, or sold.
7. Safe Guarding & Termination
We are committed to providing a safe, supportive environment. Mindera Coaching reserves the right to terminate the coaching relationship if it is deemed no longer appropriate or safe for either party.
In the rare event of termination by the coach, a pro-rata refund for unused sessions may be issued at our discretion.
8. Limitation of Liability
To the fullest extent permitted by law, Mindera Coaching’s total liability for any claim arising out of these services shall be limited to the total amount paid by the client for the session or package in question.